Can I get a discount?
I received a promotion code. Can I apply it towards a tour I have already paid for?
Can I get a discount for booking more tours/activities with you?
Can I book activities locally or on-site?
Why do I have to provide my weight or age for some activities/tours?
I want to make a reservation but the calendar doesn't go that far in the future. What can I do?
Is my personal information safe?
Is my payment information safe?
Do you store my credit card information in your system?
What is Your refund policy?
How do I cancel my booking?
I am having trouble canceling my reservation. What can I do?
How do I create my DoTravel account?
How do I deactivate my DoTravel account?
I forgot my password. How can I reset it?
An error occurred when processing my credit card; what should I do now?
Can I pay with multiple credit cards at the checkout?
Why has my payment not gone through?
How do I write a review about my recent activity or tour?
Why isn’t my review appearing on the site?
Can anyone review a product on DoTravel?
What is the difference between private, small group, and standard tours?
Do I need travel insurance?
What can I do if I have luggage with me on the day of the activity?
The tour supplier has changed the itinerary since my reservation. Will this affect my booking?
What happens if the weather is bad on the day of my tour?
What should I do if I can’t find the tour provider at the meeting point?